EMU Australia Returns/Exchange Policy – USA Before Requesting a Return… Please Note our Return Policy: All returns must meet 3 simple conditions for a successful return: 1. Item was purchased in the last 30 days from emuaustralia.com (we don’t accept returns from third party online sites or retailers selling EMU Australia product) 2. Item is returned unworn, unmarked and with all the original tags attached 3. Item must be in the original shoe box, which is packed inside a box or satchel Give us another go with our 30 day FREE exchange program. Free Exchanges / Paid Returns: A free UPS return label is provided for: • Full price item being returned for exchange You can also create and purchase a return label for $9.95 flat rate for: • Item being returned for a refund • Item purchased as part of a site-wide sale or using a coupon code • Sale item Need further help? Email our customer service team at onlinesupport_usa@emuaustralia.com